# Neural Payments Trust Center Welcome to the Neural Payments Trust Center. We are committed to protecting the confidentiality, integrity, and availability of our customer's data. This site details how we accomplish this, our industry compliance, and provides the ability to request our security documentation. ## Resources Our latest security and compliances resources, reports, and documentation. ### SOC 2 Type 2 Report Evidence period April 14, 2025 - April 30, 2026 ### SOC 2 Type 2 Bridge Letter Quarterly SOC bridge letter dated June 22, 2026 ### PCI-DSS v4.0.1 SAQ-D Attestation of Compliance Updated March 25, 2025 ### PCI-DSS v4.0.1 SAQ-D Attestation of Compliance Bridge Letter Updated May 28, 2026 ### Standard Information Gathering (SIG) Questionnaire Updated July 1, 2026 ### High Level System Diagram Updated May 2, 2025. ### Penetration Test Attestations Penetration Tests completed January 27, 2026. ### Certificate of Insurance-Directors, Fiduciary, Cyber Liability, and Theft ### Certificate of Insurance-General Liability, Data Breach, and Failsafe ### Privacy Policy ## Monitoring Continuously monitored by Secureframe ### Change Management - Secure Development Policy - Software Change Testing - Production Data Use is Restricted ### Availability - Uptime and Availability Monitoring - Testing the Business Continuity and Disaster Recovery Plan - Backup Restoration Testing ### Organizational Management - Internal Control Policy - Personnel Acknowledge Security Policies - Roles and Responsibilities ### Confidentiality - Disposal of Customer Data - Retention of Customer Data - Data Classification Policy ### Vulnerability Management - Vulnerability and Patch Management Policy - Third-Party Penetration Test ### Incident Response - Incident Response Plan Testing - Incident Response Plan - Tracking a Security Incident ### Risk Assessment - Risk Assessment - Risk Register - Risk Assessment and Treatment Policy ### Network Security - Endpoint Security - Network Traffic Monitoring - Automated Alerting for Security Events ### Access Security - Complex Passwords - Encryption-in-Transit - Access Control and Termination Policy ### Physical Security - Physical Security Policy ## Subprocessors The Neural Payments solution employs the services of the following subprocessors. ### Aptys FedNow Connectivity via API Integration. ### Auth0 Single Sign On Authentication ### FIS Global Neural Payments utilizes the FIS-NYCE Payment Processing service. ### Github Software Development Version Control ### Google Cloud Cloud Services ### PayPal Payment Endpoint Solution ### Pidgin FedNow Connectivity via API Integration ### Prizeout Payment Endpoint Solution ### SendGrid Email API ## Compliance Neural Payments complies with the following frameworks. ### SOC 2 Type 2 ### PCI PCI-DSS v4.0.1 ## FAQs Where can I address any additional vendor due diligence requests I may have? ddr@neuralpayments.com ### Monitoring ### Change Management Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Software Change Testing Software changes are tested prior to being deployed into production. Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. ### Availability Uptime and Availability Monitoring System tools monitor for uptime and availability based on predetermined criteria. Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. ### Organizational Management Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Personnel Acknowledge Security Policies Internal personnel review and accept applicable information security policies at least annually. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. ### Confidentiality Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Retention of Customer Data Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. ### Vulnerability Management Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. ### Incident Response Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. ### Risk Assessment Risk Assessment Formal risk assessments are performed, including the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. ### Network Security Endpoint Security Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption. ### Access Security Complex Passwords Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information. ### Physical Security Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. ### Communications Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website. Privacy Policy A Privacy Policy to both external users and internal personnel detailing the company's privacy commitments.